Returns & Exchanges
- Custom or personalized orders
- Items on sale
Any items (broken or damaged item, replacement or exchange) that need to be returned are the buyers responsibility to pay return costs. Postage prices are not refundable, if correct item sent. Returns will be considered on a case by case basis. If not as described a full refund is available within 7 days of your receipt.
If you are not satisfied with the original condition of your purchased item, you may return the item within 7 days from order receipt date for a refund or replacement. To qualify for refund or replacement, items must be returned in their original packaging with all tags and stickers attached. All amber products purchased from us are warranted for 30 days against any manufacturer's defects from when you received your order. If a jewelry item fails within that period of time, we will either repair or replace the item. Warranty excludes all damage caused by abuse or normal wear. Replacements and refunds are not available after 30 days.
You should expect to receive your refund within one week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (4 to 7 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.